FAQs

WHEN WILL I GET MY ORDER?

We always try to ship as quickly as possible, however for Standard USA orders please allow 48hrs for your order to be processed + 5 business days for your package to arrive. That's 7-10 business days in total. 

CAN I KNOW ABOUT CUSTOMER SUPPORT?

Do you have questions? You can reach us 6 days a week via our contact page. Messages will be answered within 12-24 hours.

Monday - Friday: 09:00 - 22:00
Saturday - Sunday: 10:00 - 18:00

WHERE TO CONTACT FOR REFUND OR RETURN ?

To start a return, you can contact us at info@shaystoreusa.com

WHAT IS THE REFUND POLICY?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

THANKS!

We really enjoy creating interesting eyewear for you. Thanks for supporting.