FAQS

1 What your payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

2. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery takes 3-7 business days depending on your location.

3. Can I track my order?
Yes, once your order is shipped, you'll receive a tracking number via email to follow your package's journey..

4. What is your return policy?

We offer a hassle-free 30-day return policy. Items must be in their original condition, unused, and in the original packaging. Please contact our support team to initiate a return.

5. Do you offer exchanges?
Yes, exchanges are available for items of equal value. Contact us within 30 days of receiving your order for assistance.

6. How can I contact customer service?
You can reach us via email at info@shaystoreusa.com . Our team is available
Monday - Friday: 09:00 - 22:00
Saturday - Sunday: 10:00 - 18:00

7. Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts. Subscribe to our newsletter to stay updated on exclusive deals!

8. Is my personal information secure?
Absolutely. We use industry-standard encryption to protect your personal and payment information. Your privacy is our priority.
9. How can I update or cancel my order?
To make changes or cancel your order, please contact us as soon as possible. Once an order is shipped, we cannot modify it.

10. Do you offer subscription services for recurring orders?
Yes, we offer subscription options for select products. You can choose your preferred delivery frequency at checkout to never run out of your favorite items